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This exam measures your ability to accomplish the technical tasks listed below.
The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

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The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.

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1.In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week.
What should you do
A.Create a new chart in the Data Management area.In the Chart Designer, select appropriate Series and
Category values.Then save the chart.
B.Create a new chart in the Dashboards area.In the Chart Designer, select appropriate Series and
Category values for Service Activities.Then save the chart.
C.In the All Service Activities view, create a new chart from the Chart tab.In the Chart Designer, select
appropriate Series and Category values.Then save the chart.
D.In the Report Wizard, create a new report based on Service Activities with a time interval of one
week.Select the Chart and table format, and then save the report.
Answer: C

2.In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose
all that apply.)
A.campaigns
B.price lists
C.products
D.quick campaigns
E.sales literature
Answer: AD