000-578 exam preparation materials

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Free Tivoli Software 000-578 Demo Download
Which IBM product can be used to open help desk tickets in HP Service Manager based on external
customer data? 
A. IBM Tivoli Netcool/Impact 
B. IBM Tivoli Netcoot/OMNIbus 
C. IBM Tivoli Business Service Manager 
D. IBM Tivoli Composite Application  Manager for Applications
Answer: A     
How are business processes identified? 
A. Scope of the software 
B. Information gathered from end users
C. Information gathered in stakeholder meeting
D. Interviews with the key personnel that help determine the workflow 
Answer: D

Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions V3 000-578
Exam Number/Code : 000-578
Exam Name : Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions V3
One year free update
Once failed,100% refund
Questions and Answers : 120Q&As
Update Time : 2012-5-1
Price : $99.00

Test 000-578: Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions V3 Exam Objectives
H.Given a meeting with the customer and the key stakeholders of the SAPM team, interview the contacts and discuss the business processes that are used by the company and the business process owners so that the processes used to enable alignment of the SAPM solution are documented.
With emphasis on performing the following tasks:
a.Gather list of business processes defined by client.
b.Gather list of business process owners.
c.Gather business process from each individual process owner.
d.Gather the current status of client's business processes.
e.Analyze data gathered.
f.Communicate gathered data back to customer to ensure accuracy.
g.Come to agreement with client on business processes and process owners.

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