642-165 free dumps

Cisco Unified Communications Contact Center Express Implementation(UCCX) 642-165
Exam Number/Code : 642-165
Exam Name : Unified Communications Contact Center Express Implementation(UCCX)
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Questions and Answers : 74Q&As
Update Time : 2013-3-28
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Cisco Unified Communications Contact Center Express Implementation UCCX 642-165 demo
4.Presence integration is a Cisco Unified CCX feature available in which of these packages?
A. Premium, Enhanced, and Standard
B. Premium only
C. Premium with high availability only
D. Premium and Enhanced
Answer: A

5.Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence
integration? (Choose two.)
A. Assign a contact list to a CSQ.
B. Assign a contact list to a workflow group.
C. Assign an SME to a contact list.
D. Assign a contact list to a skill.
E. Assign an SME to a CSQ.
Answer: BC

8.With which product is Cisco Unified CCX integrated in order to allow an agent to chat with an SME using
CAD?
A. Cisco Unified Presence
B. IP Phone Messenger
C. Webex Connect
D. Microsoft Office Communicator
Answer: A

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