The 642-165 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express v8.0 deployments. Candidates can prepare for this exam by taking the Deploying Unified Contact Center Express & Unified IP Interactive Voice Response Deployment (UCCXD) v4.0 course, which is based on the UCCX v8.0 release.
Free 642-165 Demo Download
A preview outward dialer uses which source and goal resources?
A. a CTI opening to the custormer
B. the ACD pipage of the agent to the customer
C. the piping of the official to the customer
D. a CTI porthole the medicament then redirected to the customer
how do you shift a phantasma birdsong (sometimes also referred to as specter birdsong) that is in in the CSQ real-time story?
A. log out all agents
B. uphold the browser-based real-time reportage client
C. select the shadow say from the tilt of waiting contacts and superior succeed impinging from the tools menu
D. reset the real-time reports
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Cisco Unified Communications Contact Center Express Implementation(UCCX) 642-165
Exam Number/Code : 642-165
Exam Name : Unified Communications Contact Center Express Implementation(UCCX)
Questions and Answers : 89Q&As
Update Time : 2012-1-10
Price : $79.00
Cisco Certification 642-165 UCCX Exam Topics
Implement a Unified Contact Center Express System
•Describe the process for installing Unified Contact Center Express software and hardware
•Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
•Describe the process of using the Unified Contact Center Express Application Editor
•Describe the process of provisioning Unified Contact Center Express applications
Operate a Unified Contact Center Express System
•Identify basic Unified Contact Center Express user tasks
•Identify process and tools available for troubleshooting Unified Contact Center Express
•Identify process and tools available for monitoring system operations in Unified Contact Center Express
•Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express
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