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Apple Macintosh Service Certification Exam 9L0-010
Exam Number/Code : 9L0-010
Exam Name : Macintosh Service Certification Exam
One year free update
Once failed,100% refund
Questions and Answers : 73Q&As
Update Time : 2012-8-18
Price : $89.00
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Free 9L0-010 Demo Download
Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
A. What is the issue?
B. What operating system are you using?
C. Did you turn off the computer improperly?
D. What steps have you taken to resolve the problem yourself?
A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?
A. Can any other computer successfully join her network?
B. Does your ISP support wireless access to the Internet?
C. What type of wireless card is installed in your Mac?
D. Have you upgraded to Mac OS X v10.7.3?
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