The 642-241 UCCED Unified Contact Center Enterprise Design Exam tests a candidate's knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.
Cisco Unified Contact Center Enterprise Design (UCCED) 642-241 exam topics
Describe the sizing process for contact center resources and Cisco Unified CCE components
Describe common sizing inputs such as agent talk time, queue time, and wrap-up time and their impact on sizing contact center resources
Explain how Erlang calculations are used as part of the sizing for contact center resources
Describe sizing tools that are provided by Cisco for the Unified CCE solution and how they are used
Describe the factors that are used to size the components of the Cisco Unified CCE solution — including Cisco Unified Communications Manager, Cisco IP Interactive Voice Response, and Unified ICM components, e.g. peripheral gateway, router, logger, administrative workstations
Cisco Unified Contact Center Enterprise Design (UCCED) 642-241
Exam Number/Code : 642-241
Exam Name : Unified Contact Center Enterprise Design (UCCED)
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Cisco Unified Contact Center Enterprise Design (UCCED) 642-241 free demo
8.What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center
A. automatic call distribution
B. integrated call distribution
C. interactive voice response system
D. call switching to agent and Cisco Unified IP IVR
9.When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center
Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?
A. the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
B. the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
C. the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing
script once the call is terminated in the Cisco Unified IP IVR
D. the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
E. the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
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