EX0-103 study guide

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1. The appointed member of management is only responsible for the co-ordination and management of all services.
Can this person perform internal audits for the delivery processes?
A.No, because as manager he is not competent enough.
B.No, because this person is responsible for all processes and therefore he would audit his own work.
C.Yes, because this person is not responsible for the delivery processes.
D.Yes, because as manager he should have knowledge of performing internal audits.
ANSWER: C

2. What can be improved by achieving quality objectives?
A.effectiveness of the service
B.personal satisfaction of the Configuration Manager
C.relationship with interested suppliers
D.relationship with unauthorized parties
ANSWER: A

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