EXIN,Inc ITIL Foundation (syllabus 2011) EX0-117
Exam Number/Code : EX0-117
Exam Name : ITIL Foundation (syllabus 2011)
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Questions and Answers : 230Q&As
Update Time : 2013-11-25
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Which of the following are objectives of service level management?
Defining, documenting and agreeing the level of FT services to be provided
Monitoring, measuring and reporting the actual level of services provided
Monitoring and improving customer satisfaction
Identifying possible future markets that the service provider could operate in
1, 2 and 3 only
1 and 2 only
1, 2 and 4 only
All of the above
Correct Answer: A
Which process includes business, service and component sub-processes?
Service level management
Correct Answer: A