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EXIN,Inc ITIL Foundation (syllabus 2011) EX0-117
Exam Number/Code : EX0-117
Exam Name : ITIL Foundation (syllabus 2011)
One year free update
Once failed,100% refund
Questions and Answers : 80Q&As
Update Time : 2012-5-25
Price : $79.00
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Which one of the following is the BEST description of a service request?
A. A request from a user for information, advice or for a standard change
B. Anything that the customer wants and is prepared to pay for
C. Any request or demand that is entered by a user via a self-help web -based interface
D. Any request for change (RFC) that is low -risk and which can be approved by the change manager
without a change advisory board (CAB) meeting
Which one of the following is the purpose of service level management?
A. To carry out the service operations activities needed to support current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a service catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services
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