EX0-117 pdf dumps

EXIN,Inc ITIL Foundation (syllabus 2011) EX0-117
Exam Number/Code : EX0-117
Exam Name : ITIL Foundation (syllabus 2011)
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Questions and Answers : 75Q&As
Update Time : 2013-3-28
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EXIN,Inc ITIL Foundation (syllabus 2011) EX0-117 pdf dumps
Which one of the following is an objective of service transition?
A. To negotiate service levels for new services
B. To ensure that service changes create the expected business value
C. To minimize the impact of service outages on day-to-day business activities
D. To plan and manage entries in the service catalogue
Answer: B

Which one of the following is the BEST definition of an event?
A. Any change of state that has significance for the management of a configuration item (CI) or IT service
B. An unplanned interruption to an IT service or a reduction in the quality of an IT service
C. The unknown cause of one or more incidents that have an impact on an IT service
D. Reducing or eliminating the cause of an incident or problem
Answer: A

Which one of the following activities does application management perform?
A. Defining where the vendor of an application should be located
B. Ensuring that the required functionality is available to achieve the required business outcome C. Deciding who the vendor of the storage devices will be
C. Agreeing the service levels for the service supported by the application
Answer: B

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