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Which process includes business, service and component sub-processes?
Service level management
Correct Answer: A
Which one of the following is NOT part of the service design stage of the service lifecycle?
Designing and maintaining all necessary service transition packages
Producing quality, secure and resilient designs for new or improved services
Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are
Measuring the effectiveness and efficiency of service design and the supporting processes
Correct Answer: A
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