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What is the name of the group that should review changes that must be implemented faster than the normal change process?
Emergency change advisory board
Urgent change board
Urgent change authority
Correct Answer: B
Which of the following is NOT an objective of service transition?
To ensure that a service can be operated, managed and supported
To provide training and certification in project management
To provide quality knowledge and information about services and service assets
To plan and manage the capacity and resource requirements to manage a release
Correct Answer: B