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EXIN,Inc ITIL Foundation (syllabus 2011) EX0-117
Exam Number/Code : EX0-117
Exam Name : ITIL Foundation (syllabus 2011)
One year free update
Once failed,100% refund
Questions and Answers : 230Q&As
Update Time : 2013-7-6
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Which of the following service desk organizational structures are described in service operation?
Local service desk
Virtual service desk
IT help desk
Follow the sun
1, 2 and 4 only
2, 3 and 4 only
1, 3 and 4 only
1, 2 and 3 only
Correct Answer: A
What is the name of the group that should review changes that must be implemented faster than the normal change process?
Emergency change advisory board
Urgent change board
Urgent change authority
Correct Answer: B