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IBM IBM SmartCloud Control Desk V7.5 Fundamentals 000-652
Exam Number/Code : 000-652
Exam Name : IBM SmartCloud Control Desk V7.5 Fundamentals
One year free update
Once failed,100% refund
Questions and Answers : 100Q&As
Update Time : 2013-12-6
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1.An end user is presented with fields to gather specific or additional data when creating a service request
from the Self Service Center.
Where are these fields presented to the service desk agent when working the ticket?
A. Activities tab
B. Specification tab
C. Solutions Details tab
D. Service Request tab in the Details section
2.Which statement is true regarding Work Type settings?
A. Start and Complete Status are mandatory fields to create a work type.
B. Work types can be defined Work Order, Change, Release, and Process Request record types.
C. In order for Work Type settings to be available a restart of the MXServer application server is required.
D. To access Work Type settings go to Administration> Organizations, find the desired Organization then
Select Action> Labor Options > Work Type.