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EXIN,Inc ITIL Foundation (syllabus 2011) EX0-117
Exam Number/Code : EX0-117
Exam Name : ITIL Foundation (syllabus 2011)
One year free update
Once failed,100% refund
Questions and Answers : 230Q&As
Update Time : 2013-6-27
Free EX0-117 Demo Download
Which of the following are objectives of service level management?
Defining, documenting and agreeing the level of FT services to be provided
Monitoring, measuring and reporting the actual level of services provided
Monitoring and improving customer satisfaction
Identifying possible future markets that the service provider could operate in
A. 1, 2 and 3 only
B. 1 and 2 only
C. 1, 2 and 4 only
D. All of the above
Correct Answer: A
Which one of the following do technology metrics measure?
C.The end-to-end service
Correct Answer: A