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EXIN,Inc ITIL Foundation v.3 EX0-101
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
One year free update
Once failed,100% refund
Questions and Answers : 80Q&As
Update Time : 2013-5-20
Price :$79.00

Free EX0-101 Demo Download
Question: 1
Which one of the following is the purpose of service level management?
A. To carry out the service operations acti vities needed to support current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a service catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services
Answer: D

Question: 2
Which one of the following is the BEST description of a relationship in service asset and
configuration management?
A. Describes the topography of the hardware
B. Describes how the configuration items (CIs) work together to deliver the services
C. Defines which software should be installed on a particular piece of hardware
D. Defines how version numbers should be used in a release
Answer: B