MB6-889 study guide

Microsoft Dynamics AX 2012 Service Management MB6-889
Exam Number/Code : MB6-889
Exam Name : Microsoft Dynamics AX 2012 Service Management
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Questions and Answers : 80Q&As
Update Time : 2013-1-1
Price : $99.00

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Question: 29
You are creating service order transactionsfor repairs in Microsoft Dynamics AX 2012.You need topost a service order that includes a repair. Which of the following conditions must be met beforeyou can post the service order? (Each correct answer presents part of the solution. Choose two.)
A. All replacement items must be signed off.
B. The service order must be signed off.
C. The resolution must be signed off.
D. The current stage ofthe service order must allow posting.
Answer: B, D

Question: 30
You are recording diagnosis codesfor a repair management process in Microsoft DynamicsAX 2012.Which of the following statements about diagnosis codes is true?
A. The diagnosis code can automatically assign a resolution.
B. The diagnosis code can be recorded only afterthe diagnosis area is recorded.
C. The diagnosis code is recorded prior tothe condition.
D. The diagnosis code is less specific than the diagnosis area.
Answer: B

Exam MB6-889: Microsoft Dynamics AX 2012 Service Management Skills Being Measured
Managing Service Level Agreements (SLAs) (12 percent)
Set up SLAs.
This topic may include: create SLAs; view information about SLAs and service orders; create service agreement groups; filter service agreements by group
Set up time recording.
This topic may include: start, stop, and restart time recording; create reason codes; understand the process of service order sign-off; define the different service order stages; use service order stages to stop time recording

Exam MB6-889: Microsoft Dynamics AX 2012 Service Management Skills Being Measured
Managing the Service Dispatcher (14 percent)
Set up the dispatch board.
This topic may include: set a preferred technician; create activity types; create dispatch teams and assign resources; describe the concept of color-based priorities; set the default date interval on the dispatch board
Manage service orders by using the dispatch board.
This topic may include: describe service order integration; create new service orders and assign activity types; set a default start time on service order headers; set default values on service orders
Manage activities by using the dispatch board.
This topic may include: describe activity management in the dispatch board; create activities on lines; perform typical activity actions; assign time values to activities; reassign activities; change time assignments; monitor activities; view undispatched activities; jump between forms to view activities

The MB6-889 exam is intended for individuals who plan to use service management features in Microsoft Dynamics AX 2012. This audience typically includes sales consultants, implementation consultants, and Microsoft Dynamics AX 2012 users who are in the service industries.
Additional Skills Recommended:General working knowledge of service management processes and the Microsoft Dynamics AX Service Management module functionalities. Credit Toward Certification:When you pass Exam MB6-889: Microsoft Dynamics AX 2012 Service Management, you complete the requirements for the following certification(s):Microsoft Dynamics Certified Technology Specialist

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