SAP C_BOSUP_90 study guide

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SAP SAP Certified Support Associate – Incident Management with SAP BusinessObjects C_BOSUP_90
Exam Number/Code : C_BOSUP_90
Exam Name : SAP Certified Support Associate – Incident Management with SAP BusinessObjects
One year free update
Once failed,100% refund
Questions and Answers : 80Q&As
Update Time : 2013-10-17
Price :$79.00

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Free C_BOSUP_90 Demo Download
1.What is the characteristic of a system when defined as a subset of the installation in SAP systems.?
(Choose two)
A. A system corresponds to production, test AND development environment.
B. A system is identified using a system ID.
C. One system can be a child to multiple installations.
D. A system corresponds to either production, test OR development environment.
Answer: B,D

2.What is the recommended way to progress a message that is difficult to clarify?
A. Escalate the message immediately to a more senior support consultant.
B. Ask the client to provide screenshots and request information point by point.
C. Change the message status to Customer Action and tell the client that you cannot do much until more
information is provided.
D. Force the client to close the message and open a new one that is clearer.
Answer: B